preordering, and is on track to start shipping March 19. This one was a given, but the slates are also getting some new improvements. Surface Pro 2, for example, gets enhanced support for Miracast, faster response for the touchpad, to go with improved stability and experience for the standard Surface Covers. The same touchpad improvements are also coming to the Surface Pro, but Microsoft has also fixed critical bugs in the tablet that should make the device more reliable for users. Not the one to be left behind, Surface 2 gets improved multiple finger support on the touchpad, along with a fix for the critical issue that made the tablet fail to wake up from sleep — this one was a bit of a widely reported problem, and looks like it is fixed once and for all. The full details are available on update history page, while the firmware is set to be delivered via the integrated Windows Update option on the tablets. Just make sure they are properly charged first.]]>
It sounds like all three devices could use the firmware updates. I’ve experienced the Surface 2 not waking up from sleep mode, and it was extremely frustrating. I’m especially glad they’re fixing that. It sounds like I was far from the only one.
You’re definitely not alone. I know at least 5 people who have complained about the same thing. At least Microsoft is taking the steps to fix the issue. Customer support is obviously important in keeping customers.
One thing I’ve learned throughout my time in business: if a customer is complaining, fix it above all else. Update as much as possible to keep the complaints to a minimum. There are alternatives out there, so Microsoft needs to keep their current customers happy above all else. If they do, it’ll spread the word about how much they care. It’s a win-win.
Thanks for the link to the update history page! I haven’t seen that before. Keep up the great work guys!
Why, thank you! It’s a handy resource for Surface owners indeed.
I’m with Emily! Thanks for the information and the link. My pre-order is in and I cannot wait for it!
I love my surface 2! I cannot wait for this update. Thank you for posting!