Tier III Windows Systems Engineer

The Judge Group
Published
March 25, 2020
Location
Creve Coeur, MO
Category
Default  
Job Type

Description

Location: Creve Coeur, MO
Description: Our client is currently seeking a Tier III Windows Systems Engineer for their location in Earth City, MO. For questions regarding this position, please contact Pat Bainbridge at [Click Here to Email Your Resumé].

The Microsoft Systems Engineer/Admin – Tier III applies professional principles, practices and techniques to the team ensuring a high level of customer satisfaction. This role has the primary responsibilities of Server administration, Backup consistency/validation, and Customer satisfaction.

Essential Duties & Responsibilities

  • Ensure that all tickets are handled within established SLA’s.
  • Work with other members of the team to manage 200+ servers
  • Assist in MSP customer project initiatives.
  • Transfer knowledge to team members to ensure proficient ticket resolution.
  • Assess issues and identify solutions to meet productivity, quality and customer goals.
  • Proactively communicate ticket status, issues & risks to customer and management.
  • Follow company policies, procedures, and methodologies.
  • Assist in Server and Workstation patching for all clients.
  • Customer site visits as needed for issue remediation.
  • Participate in the after-hours Priority 1 infrastructure issues
  • Other duties as assigned.

Implementation Duties & Responsibilities

  • Define & Maintain all implementation processes, manage implementation lifecycle; coordinate
  • documentation where needed.
  • Arrange customer training and align training with customer goals.
  • Maintain timeline and target dates in Company PSA (ConnectWise), and other planning systems as
  • required.

Experience (Not all is required but must have strong mixture of skills)

  • 5+ years in Systems Administration/Server support.
  • Microsoft OS - Advanced skills in Microsoft Server 2008/2012/2016/2019
  • Office 365Administration (Exchange, Exchange Hybrid, SharePoint, or Teams)
  • Networking Experience (Firewall, Router/Switch Management)
  • Azure Experience (Azure AD, Intune, Virtual Machines, AAD)
  • Skilled in VMWare and HyperV virtualization
  • Database Administration (Preferred SQL or SQL express)
  • Ability to manage various forms of server related storage. SAN/NAS/Direct Attached
  • Proficient in various forms of backup software and methodologies. (ABS/MABS/ASR/Veeam)

Education

  • Bachelor’s Degree or certification in a related field (Or comparable industry experience)

Contact: [Click Here to Email Your Resumé]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Only registered members can apply for jobs.

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