An easy fix for a not so easy problem. Logitech camera owners have been reporting that the newly released Windows 10 May 2020 Update has been causing problems for the Windows Hello feature.
Understandable, as it’s practically impossible to expect flawless performance from a Windows 10 feature update right out the gates. Even with extensive testing, Microsoft and users both have had to deal with a number of issues with this release.
Luckily, this one is not all that hard to fix.
As someone found out.
The problem occurs with the Logitech BRIO line of webcams. These are one of the finest ones around that you can buy, and naturally, also come with support for the Windows Hello feature that allows for biometric authentication in Windows 10.
However, users encountered errors after they deployed version 2004 of the OS on their computers.
The first of these was invoked when a user tried to log in using Windows Hello, while the second issue involved launching the Camera app on these devices, which threw up an error.
At first glance, this seemed like a driver issue. But since everything else worked fine in third-party camera applications, it soon became clear that there was a compatibility problem in Windows 10 version 2004 that was breaking things down for Logitech users.
As luck would have it, the Redditor found a way to fix this issue by discovering that Logitech had not bothered to rebrand a virtual service that worked alongside the apps.
In other words, it all came down to relaunching a dedicated service that enables the webcam to be used for Windows Hello.
This can be done by launching the service manager on Windows 10 by typing services.msc and looking for a service called Set Personify Frame Transformer, then simply restarting it.
Apparently, after updating machines to Windows 10 version 2004, the services somehow stopped. It is not yet clear what triggers this behavior. But at least, the workaround is simple enough that it involves restarting the service and setting the start mode to automatic.
A computer reboot may be required to save these changes.
But doing should clear things up for folks that use Windows Hello with their Logitech BRIO cameras.