Fiddles! Microsoft finally launched the Surface Earbuds earlier this month, after first unveiling them at its annual Surface event last year. But it appears that even the delay did not make them perfect.
For early adopters are now reporting sound issues with the buds.
According to posts on the Microsoft Answers forum, the devices are making a hissing sound whenever audio is played through the earbuds. This noise is more noticeable when turning on the Surface Earbuds, and lasts for about 2 to 3 seconds.
And the worst bit is that the hissing sound occurs every time a new sound is sent to the Earbuds like unlocking of the phone, start of a call or playing music — no matter the device they are paired with.
It does not interfere with normal operations, but certainly gets annoying real fast.
Microsoft acknowledged the problem, with a forum moderator saying that the user reports have already been forwarded to the Surface team over at Redmond. More information would be shared on this in the coming weeks, as investigation advances.
“We apologize for the troubles you have to go through with the pop/hiss sound on your Surface Earbuds. We have raised this to our team internally. Your feedback is greatly appreciated and we will get back to you as soon as we get updates on this.”
There is speculation that faulty firmware may be the reason for this issue, as the Surface Earbuds recently received firmware version 188.8.131.52 that the company rolled out for early adopters.
Since the problem only affects some users, this could very well just be a software issue or a bug.
We’ll just have to wait and see.