Oh, bother! If you have not been able to launch Microsoft Outlook the last couple of days, then you are not alone. One of the latest cumulative updates for Windows 10 that recently shipped is the culprit.
Apparently, this update is causing headaches for Outlook users, generating a particularly nasty error that is hard to get rid of.
Thankfully, a workaround is available, though it involves tinkering with the registry.
Anyway, the story goes that those who updated to version 2005 build 12827.20268 in Outlook and try to launch the app get to see the following error that asks them to launch the Inbox Repair Tool. The only problem being that if they launch it, they get the same error.
Essentially, they end up stuck in an infinite loop.
This is the message that is spit out:
“Something is wrong with one of your data files and Outlook needs to close. Outlook might be able to fix your file. Click OK to run the Inbox Repair Tool.”
The latest cumulative updates are to be blamed here, but the good news is that the PST file is fine and suffers no damage.
As Microsoft explains in this tech support document, the Outlook Team is investigating this issue with the Windows Team, though the company is not sure which team will release the primary fix. More details are promised.
Oh, and a workaround has also been published on the page above, which involves configuring Outlook to ignore the check for the PST file when launching the program.
Not the most convenient way for users, but what can you do!