A lot of Windows 10 users are stating that they have problems when they install the latest KB4556799 cumulative update.
Microsoft released the Windows 10 KB4556799 cumulative update on May 12th, it seems that users have been reporting numerous problems trying to install the update, receiving BSODs, audio issues, and gaming problems.
With this release, the number of accident reports have significantly increased.
Reported by BleepingComputer, here are some of the issues being described.
Unable to install the KB4556799 update
With the release of Windows 10 KB4556799, the most significant amount of reports have been related to users being unable to install the update.
When attempting to do so, Windows Update would begin to download the update and eventually display an error code such as 0x8024000b, 0x80070026, 0x800f0988, 0x80073701, along with many others.
Unfortunately, users report that running the ‘sfc /scannow’ command or the Windows Update troubleshooter does not resolve the problem.
WindowsLatest reports that some users cannot hear any sound on the computer after installing the KB4556799 update.
If you have lost audio after the update, some people have been able to fix it by disabling the ‘Enable audio enhancements’ option under the Windows speaker properties.
- To try this, right-click on the volume icon in the system tray and select ‘Open Sound settings’.
- Under the output section of the Sound Settings screen, click on ‘Device Properties’. Then scroll down and click on ‘Additional device properties’.
- The Speaker properties dialog will now open, and you should click on the ‘Advanced’ tab.
- On the Advanced tab, look for the checkbox labeled ‘Enable audio enhancements’ and uncheck it.
- Now test your sound and see if it is working again.
Blue screen of Death (BSOD) crashes
Some users are experiencing BSOD crashes after installing the KB4556799 update.
For those users who are receiving BSODs after installing the KB4556799 update, it is likely a driver conflict causing the crashes.
To resolve these types of issues, users should perform the following steps:
- Uninstall the KB4556799 update.
- After uninstalling the update, update the drivers for your graphics, audio, and Intel drivers, and storage devices if possible.
- For those with Intel graphics, you can try their graphics drivers, which can be installed universally now on OEM devices.
- Reinstall the driver.
Hopefully, updating the device drivers will have resolved the issue.
Let us know if you’re experiencing any similar issues!