The Windows 10 May 2020 update seems to be breaking stuff and BIG time.
Because it broke so much stuff, the update was seeded to a limited number of users as the company blocked it on a vast number of devices due to the numerous known issues.
Unfortunately, Microsoft seems to have missed the fact that they broke the Fresh start functionality.
What is Fresh Start in Windows 10?
Fresh start allows Windows 10 users to clean up Windows installation without removing personal files.
The feature is especially useful for pre-built systems and laptops that usually come with bloatware. It removes apps that do not come standard with Windows 10 while preserving the personal files and settings.
The feature can be accessed from Settings > Update and Security > Windows Security > Device Performance & Health > Additional Info.
How does the Windows 10 May 2020 Update affect Fresh Start?
Unfortunately, since the May 2020 Update, it seems like clicking on Additional Info is taking users to a Microsoft Support page instead of running Fresh start.
This bug seems to be a bug that has been noticed over at the Windows Insider Program.
Microsoft has published a separate known issues page as a reference for Windows 10 users who plan to upgrade to May 2020 Update. To our surprise, Microsoft does not list Fresh start as broken even though Windows Insiders have been complaining about it since last December.
In the interim, as we wait for a fix from Redmond, if you are having issues and want to clean install Windows 10 on your PC then you can go to Settings > Update and Security > Recovery to refresh or reset your PC.
Note – resetting your PC will reinstall all the OEM bloatware that comes with it so keep that in mind.